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Join this walking group tour to discover the London you won't find in the guidebooks. Travel to the heart of the vibrant East End with a local guide to explore the past and present of the capital's cultural and creative hub 🖤
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1. TRẢI NGHIỆM KHÁCH HÀNG sẽ là từ khóa mà anh chị em làm du lịch ở Việt Nam cần quan tâm và nhắc đến trong năm 2020 tới. Còn với mình, trải nghiệm khách hàng cần được nhắc đến tới khi nào chúng ta ngưng làm dịch vụ.
Mình vừa đọc một bài viết của Forbes nói về "25 dịch vụ tốt nhất trên Thế giới mà bạn chưa từng nghe thấy". Trong đó có Aeroflot - một trong những hãng hàng không tốt nhất thế giới. Một ngày nào đấy, nếu đủ duyên nhất định mình phải trải nghiệm để tìm hiểu xem dịch vụ tốt nhất thế giới là như thế nào!
2. Quay trở lại với tầm quan trọng của trải nghiệm khách hàng.
Mình nhớ ngày ở Bali, mình thuê một khách sạn thiết kế kiểu nhà truyền thống của người Hindu bản địa, nó đem lại cho mình cảm giác như đang ở trong một ngôi đền linh thiêng, trên hòn đảo được mệnh danh là nơi ở của các vị thần. Trong phòng có bồn tắm bằng sứ, hầu hết nội thất đều được làm vật liệu tự nhiên là: tre và gỗ, cửa phòng được điêu khắc hoa văn tinh xảo như cửa các gia đình quý tộc ở Việt Nam vậy. Nhìn ra khung cửa sổ phía xa là những ngọn núi lửa và những mái nhà rêu phong. Đó là một trải nghiệm tuyệt vời, không thể quên với mức chi trả 12$/đêm (đừng để ý tới giá nhé, điều mình đang muốn nói là trải nghiệm khách hàng).
KHÔNG GIAN ĐẶC TRƯNG VĂN HÓA BẢN ĐỊA là điều khiến mình ấn tượng. Link nơi mình ở tại Bali: https://www.booking.com/hotel/id/kori-bali-inn-i.vi.html?aid=304142
Một lần khác, ở Thái Lan, một người bán sim điện thoại 4G tóa hỏa chạy đi tìm vị khách vừa mua sim của cô, do cô chưa kích hoạt sim cho anh ta (ở Thái người ta cần Passport của bạn để đăng ký sử dụng sim điện thoại). Sau khi đuổi theo mà không thấy vị khách đâu, cô gặp lại anh trong quán cơm ngay bên cạnh nhà. Cô mừng rỡ, vui tươi, vì tìm được anh, được phục vụ trọn vẹn cho vị khách vãng lai đến từ một đất nước xa lạ. Đáng lẽ ra cô ấy không cần đuổi theo, mà chỉ cần quên đi vị khách, nhưng cô đã không làm thế và đấy là một trải nghiệm mình không thể quên.
HẾT LÒNG PHỤC VỤ. LUÔN LUÔN VUI VẺ là điều mình ấn tượng với dịch vụ của cô bán sim ấy.
Một lần nữa Kota Kilabalu (Malaysia), trong một hostel ấm cúng, họ có nước và ăn sáng (không giới hạn) cho thực khách. Có không gian chung rộng, thoải mái, ấm cúng dành cho tất cả mọi người. Và người dọn phòng cùng cô lễ tân luôn tươi cười, từ sáng tới tối. Họ khiến khách hàng cảm thấy như ở nhà. Và hình ảnh của họ còn in sâu trong tâm trí chàng trai trẻ rất lâu nữa.
Link homestay mình ở tại Kota Kilabalu: https://www.booking.com/hotel/my/akinabalu-youth-hostel.vi.html?aid=304142
Ở Yogyakatar, có chú Ocep Ocipi chủ Ngampilan Backpacker. Chú có một căn nhà nhỏ, ấm cúng dành cho những người xê dịch khắp nơi trên thế giới. Chú coi những vị khách như người nhà. Mình nhớ mãi đêm giao thừa 2018, quây quần bên những người bạn mới quen đón năm mới trong khu vườn nhỏ của chú.
KHIẾN KHÁCH HÀNG CẢM THẤY ẤM CÚNG NHƯ Ở NHÀ - đấy là điều khiến mình nhớ nhất về họ.
Link Ngampilan Backpacker Hostel: https://www.booking.com/hotel/id/ngampilan-backpacker-hostel.vi.html?aid=304142
Ở Việt Nam, nhắc tới công ty tour mình nhớ ngay đến Phớn Tọoc Tourist - Hà Giang Trẻ, công ty tổ chức tour ở Hà Giang. Với hướng dẫn viên là người dân tộc thiểu số bản địa, trải nghiệm đậm chất local, lần đầu tiên mình đi tour ở Hà Giang được nghe hướng dẫn viên chơi khèn H'Mông, buổi tối về ăn cơm trong nhà sàn người Tày và được thưởng thức tiếng đàn tính hát then của dân tộc Tày. Cách làm của Hà Giang Trẻ rất hay, dành cho vị khách yêu trải nghiệm, yêu văn hóa một trải nghiệm không thể quên.
LẤY KHÁCH HÀNG LÀM TRUNG TÂM và KHAI THÁC ƯU THẾ BẢN ĐỊA là điều mình rất thích ở Hà Giang Trẻ.
...
Và còn nhiều điều muốn chia sẻ nữa, mình sẽ viết tiếp ở những bài viết sau trong chuyên mục phát triển du lịch Việt Nam: BỀN VỮNG nhé!
#Dulichbui24 #Tranvietanh #Wonderfulvietnam #Trainghiemkhachhang #Aeroflot #worldwidebigproud #Russiashouldproud
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1. CUSTOMER EXPERIENCE will be the keyword that should be paid attention to and mentioned in the coming 2020 by people working in tourism in Vietnam. As for me, customer experience needs to be mentioned until we stop providing services.
2. I’ve just read a Forbes article about best practices of customer services you haven’t heard of in the world. In which rank Aeroflot - one of the best airlines in the world. One day, if the opportunity comes again, I must try to find out what the best service in the world is like.
3. Back to the importance of customer experience.
I remember the days when I was in Bali, I stayed at a hotel designed as a native Hindus traditional house. It made me feel like being in a sacred temple, on the island of the gods. In the room, except for a porcelain bath, the majority of the interior was made of natural bamboo and wood; far away outside the window are volcanoes and mossy roofs. It was a wonderful, unforgettable experience for $ 12/night (don't pay attention to the price, what I want to emphasize is customer experience)
A HARMONISH SPACE OF INDIGENOUS CULTURE was which impressed me.
Link of the hotel I stayed in Bali: https://www.booking.com/hotel/id/kori-bali-inn-i.vi.html?aid=304142
Another time, in Thailand, a seller of 4G mobile SIM card ran like hell to find a client who had just bought her SIM card, because she had not activated the SIM card for him (in Thailand one needs their Passport to register in order to activate a mobile SIM card). After had chased after but hadn’t found the guest, she accidently met him at the diner next to the house. She was super happy because she was able to fully serve a tourist from a foreign country. She didn’t need to chase after the guest, she could just forget about him. But she didn’t do that and such an experience I will never forget.
FULLY DEVOTED AND ALWAYS HAPPY was what make the service of the SIM card so special.
Another different time in Kota Kilabalu (Malaysia), in a cosy hostel, they had water and breakfast (unlimited) for their guests. There was a large, comfortable, cosy common space for everyone. And the room cleaners and the receptionists were always smiling, from morning till evening. They made their customers feel like at home. And their images will be imprinted on the young man's mind for a long time.
The link of the hostel at Kota Kilabalu: https://www.booking.com/hotel/my/akinabalu-youth-hostel.vi.html?aid=304142
In Yogyakatar, there was Mr Ocep Ocipi, the owner of Ngampilan Backpacker. He has a small, cosy home for people moving around the world. He considers his guests his family members. I remember still New Year's Eve of 2018, gathering with newly made friends to welcome new year in his small garden.
MAKE CLIENTS FEEL LIKE AT HOME is what I remember the most about them.
Link of Ngampilan Backpacker Hostel: https://www.booking.com/hotel/id/ngampilan-backpacker-hostel.vi.html?aid=304142
In Vietnam, mentioning travel company reminds me of Phon Tooc Tourist - Ha Giang Tre, a tour organization company in Ha Giang. With tour guides who are from indigenous ethnic minorities and very local experiences, for the first time I went on a tour in Ha Giang in which the guide played the H'Mong flute, dinner savoured in a Tay stilt house while enjoying the traditional musical instrument and Then singing of the Tay people. This is such a thoughtful and creative way of Ha Giang Tre to provide travel- and culture lovers with unforgettable experiences.
PUTTING CUSTOMERS AT THE CENTRE AND EXPLOITING INDIGENOUS ADVANTAGES is something I really like with Ha Giang Tre.
...
And there are many, many more things to be shared, I will continue to write in the following articles in a special section devoted to Vietnam tourism development: SUSTAINABILITY!
#Dulichbui24 #Tranvietanh #Wonderfulvietnam #CustomerExperience #Aeroflot #worldwidebigproud #Russiashouldproud
Originated from Tokyo, Haritts has since expanded its business to Taipei and Singapore. The brand is known to serve some of the fluffiest handmade Doughnuts- whether classic or creative flavors (noteworthy ones are Goma Anko, Curry, Caramel Walnuts, Earl Grey, Roasted Tea etc). Since we were in Taipei, we took the opportunity to try Haritts’ Doughnuts. The Doughnut parlor is tucked away in a tiny back lane near Nanjing Fuxing Station (Exit 5). The exterior is just as ordinary as any other cafes in town but if you have planned a visit here, you might want to do it before noon as the regular crowd usually flocks in at noon. They would wallop everything and you will need to wait for a couple of hours before the next batch of Doughnuts is ready. Apart from enjoying the fluffy, pillowy and lightly-sweetened Doughnuts, the place is also perfect for chilling and photography. Not the cheapest Doughnuts but definitely one of the best. Do note that for everyone who dines in, it is mandatory to order a cup of drink.
Cream Cheese Doughnut- NTW $60
Caramel Pumpkin Doughnut- NTW $55
Early Grey Doughnut- NTW $50
Cinnamon Raisins Doughnut- NTW $40
[Seasonal] Matcha Chestnut- NTW $55
Osmanthus Oolong Latte- NTW $120 (Cold)
Roasted Tea- NTW $100 (Hot)
Address: No. 33 (Ground Floor), Lane 81, Fuxing North Road, Songshan District, Taipei City, 105, Taiwan.
Business Hours: 11 am to 7 pm on Mondays to Saturdays, 12 pm to 5 pm on Sundays. Opens Daily.
Contact Number: +886 2877 10645
Stay tuned to Ken Hunts Food's Travel and Food Guide to Taipei 2019!
When talking about my story about how I transitioned to do what I do, I get a lot of questions asking me about how to quit your job and follow your passions, or create a life you love or become a full time creator.
Whether you're looking to quit your job and start a business, or you want to pursue your creative passions, or you're even just looking for a little more freedom in your life, this video details my approach to Lifestyle Design and how I made the transition from Product Designer, to being 100% in control of all aspects of my life.
I hope it helps and inspires you to make your own moves.
Support me on Patreon or join this channel to get access to exclusive perks:
https://patreon.com/patkay
https://www.youtube.com/channel/UCeMvA8xJIGgvEjO0kgGFOpg/join
Let's chat! Join my Discord
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Get the music I use
Epidemic Sound (30 days free) - https://geni.us/pk-epidemicsound
Artlist (get 2 months free) - https://geni.us/pk-artlist
Stock video footage (use my code for an extra 2 months free)
https://geni.us/pk-artgrid
———
🌐 Find me at
Patreon - https://patreon.com/patkay
Website - https://patkay.com
Instagram - https://instagram.com/pat_kay
Instagram (second account) - https://instagram.com/heypatkay
Twitter - https://twitter.com/heypatkay
Discord - https://discord.gg/nrm4ZdhRQQ
Twitch - https://twitch.tv/heypatkay
🛍 Shop
Photography Guide to Japan - https://geni.us/DiscoverJapan
Photography Guide to Tokyo - https://geni.us/TokyoGuide
My entire Adobe Lightroom preset pack - https://geni.us/presets
Prints - https://geni.us/pkprints
📷 Gear
Photo camera - https://geni.us/GJrG7iy
Video camera - https://geni.us/J1KUKOQ
Little camera - https://geni.us/TWPPdPC
Main lens - https://geni.us/ifAt80d
Wide lens - https://geni.us/6Gkq
Mid lens - https://geni.us/0ooL
Portrait lens - https://geni.us/mBf1I
Long lens - https://geni.us/213QPKM
Shotgun mic - https://geni.us/ogbq
Shotgun deadcat - https://geni.us/IGuRsBA
Lav mic - https://geni.us/z3i4Ov9
Drone - https://geni.us/2q5uu
Tripod - https://geni.us/vO4wh
Mini tripod - https://geni.us/k9ym
SD card - https://geni.us/DrVnd6q
Full gear list here - https://geni.us/A6HPT
Finally! I'm ready to show you guys my apartment tour! This is a $2500pm creative apartment in Sydney, just outside the city. It's split up into three sections, a bathroom, bedroom (aka gaming den), and creative studio space (aka main work desk and filming desk). Enjoy!
Watch the full series
Part 1 - https://youtu.be/nxMIZjyIuf4
Part 2 - https://youtu.be/qD2FOM5L9CY
Part 3 - https://youtu.be/uUPiqGFnjLc
Check out all the stuff linked below:
Pat Kay Prints - https://patkay.com/prints
Xiaomi Mi Curved 34" Monitor - https://geni.us/UlaJs
Razer Blade Studio Edition - https://geni.us/JYacSpa
Razer Blackwidow v3 Pro - https://geni.us/aOUiPOf
Razer Deathadder v2 Pro - https://geni.us/FPFfl
Razer Blackshark v2 Pro - https://geni.us/JDxtt
Nanoleaf Canvas light panel - https://geni.us/ppw5TB
3-in-1 wireless charger - https://geni.us/p8zsAR
Sony A8H 65" OLED TV - https://geni.us/Ib3v
Peak Design Everyday Backpack - https://geni.us/fTsF
côte&ciel Orne Smooth Black - https://geni.us/bax6
Ten Mile Coffee Drip Scale - https://geni.us/lZrm9al
Fellow Stagg Electric Kettle - https://geni.us/ZLw3
Baratza Encore Coffee Grinder - https://geni.us/VLYxlE
Audioengine A2+ - https://geni.us/JLO7lNt
Dell 32" 4K Monitor - https://geni.us/RGvWc
Sony WH-1000XM4 - https://geni.us/v8J0
Photo camera - https://geni.us/GJrG7iy
Video camera - https://geni.us/J1KUKOQ
Little camera - https://geni.us/TWPPdPC
Main lens - https://geni.us/ifAt80d
Wide lens - https://geni.us/6Gkq
Mid lens - https://geni.us/0ooL
Portrait lens - https://geni.us/mBf1I
Long lens - https://geni.us/213QPKM
Shotgun mic - https://geni.us/ogbq
Shotgun deadcat - https://geni.us/IGuRsBA
Lav mic - https://geni.us/z3i4Ov9
Drone - https://geni.us/2q5uu
Tripod - https://geni.us/vO4wh
Mini tripod - https://geni.us/k9ym
SD card - https://geni.us/DrVnd6q
Support me on Patreon or join this channel to get access to exclusive perks:
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https://www.youtube.com/channel/UCeMvA8xJIGgvEjO0kgGFOpg/join
Let's chat! Join my Discord
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Get the music I use
Epidemic Sound (30 days free) - https://geni.us/pk-epidemicsound
Artlist (get 2 months free) - https://geni.us/pk-artlist
Stock video footage (use my code for an extra 2 months free)
https://geni.us/pk-artgrid
———
🌐 Find me at
Patreon - https://patreon.com/patkay
Website - https://patkay.com
Instagram - https://instagram.com/pat_kay
Instagram (second account) - https://instagram.com/heypatkay
Twitter - https://twitter.com/heypatkay
Discord - https://discord.gg/nrm4ZdhRQQ
Twitch - https://twitch.tv/heypatkay
🛍 Shop
Photography Guide to Japan - https://geni.us/DiscoverJapan
Photography Guide to Tokyo - https://geni.us/TokyoGuide
My entire Adobe Lightroom preset pack - https://geni.us/presets
Prints - https://geni.us/pkprints
Full gear list here - https://geni.us/A6HPT
It's a confusing, awkward world how there when it comes to freelancing and money. Here's how to price your work properly in 4 steps - applicable for any creative industry you're working in.
0:00 Intro
0:49 How much are you really worth?
2:29 How much time is it going to take?
3:30 What are the variable costs?
8:53 How are you going to communicate it
13:30 FAQ
13:42 What if the client says it's too expensive?
15:05 How do I protect myself from being exploited?
16:45 How do I deal with competitors?
18:28 What about working for free?
19:27 How do you know when to start charging for your work?
20:33 Patreon
21:03 Outro
Support me on Patreon or join this channel to get access to exclusive perks:
https://patreon.com/patkay
https://www.youtube.com/channel/UCeMvA8xJIGgvEjO0kgGFOpg/join
Let's chat! Join my Discord
https://discord.gg/UZr8GmZ75Q
Get the music I use
Epidemic Sound (30 days free) - https://geni.us/pk-epidemicsound
Artlist (get 2 months free) - https://geni.us/pk-artlist
Stock video footage (use my code for an extra 2 months free)
https://geni.us/pk-artgrid
———
🌐 Find me at
Patreon - https://patreon.com/patkay
Website - https://patkay.com
Instagram - https://instagram.com/pat_kay
Instagram (second account) - https://instagram.com/heypatkay
Twitter - https://twitter.com/heypatkay
Discord - https://discord.gg/nrm4ZdhRQQ
Twitch - https://twitch.tv/heypatkay
🛍 Shop
Photography Guide to Japan - https://geni.us/DiscoverJapan
Photography Guide to Tokyo - https://geni.us/TokyoGuide
My entire Adobe Lightroom preset pack - https://geni.us/presets
Prints - https://geni.us/pkprints
📷 Gear
Photo camera - https://geni.us/GJrG7iy
Video camera - https://geni.us/J1KUKOQ
Little camera - https://geni.us/TWPPdPC
Main lens - https://geni.us/ifAt80d
Wide lens - https://geni.us/6Gkq
Mid lens - https://geni.us/0ooL
Portrait lens - https://geni.us/mBf1I
Long lens - https://geni.us/213QPKM
Shotgun mic - https://geni.us/ogbq
Shotgun deadcat - https://geni.us/IGuRsBA
Lav mic - https://geni.us/z3i4Ov9
Drone - https://geni.us/2q5uu
Tripod - https://geni.us/vO4wh
Mini tripod - https://geni.us/k9ym
SD card - https://geni.us/DrVnd6q
Full gear list here - https://geni.us/A6HPT
